Terms of Use

This User Agreement (hereinafter — the "Agreement", "Offer") constitutes a public offer within the meaning of Clause 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter — the "CC RF") and is addressed to an unlimited number of individuals. Acceptance of the Offer, in accordance with Clause 3 of Article 438 of the CC RF, is deemed to be the User's actions to place and pay for an Order through the OGPixelPay Service.

By using the Website and placing an Order, the User confirms that they have read the terms of this Agreement, understand them, and accept them in full.

When using the services, the User accepts these terms. If the User does not fully understand these terms or does not agree with them, they are asked to refrain from using the services.

1. TERMS AND DEFINITIONS

1.1. OGPixelPay / Service — an internet service that provides Users with the ability to place an order for services related to topping up gaming accounts and purchasing digital gaming resources.

1.2. Administration / Provider — the entity that administers the Service and provides services through OGPixelPay.

1.3. User / Customer / Consumer — an individual who has reached the age of 18, intending to order or purchasing services exclusively for personal, family, household, and other needs not related to business activities, using the Service and placing an Order.

1.4. Order — the User's request to receive a digital service or to top up a gaming account.

1.5. In-game currency — in-game digital currency, virtual credits, coins, crystals, gems, and other digital gaming resources.

1.6. Gaming account — the User's account in a respective game or gaming platform.

1.7. Digital service — a service whose result is provided in electronic or digital form, including topping up a gaming account and transferring in-game digital resources.

1.8. Contract — a paid services contract concluded between the Provider and the User through acceptance of the Offer.

2. GENERAL PROVISIONS

2.1. OGPixelPay provides Users with the ability to place an order to top up gaming accounts, purchase in-game currency, and other digital gaming resources.

2.2. Use of the Service is permitted exclusively by persons who have reached the age of 18. By placing an Order, the User confirms that they are at least 18 years old. The Provider has the right to request from the User an identity document confirming their age in cases where the Provider has doubts about the User having reached the specified age.

2.3. The Service is not the developer of most games, a game publisher, a gaming platform owner, or an official representative of developers, unless explicitly stated otherwise.

2.4. Game titles, game logos, trademarks, and other intellectual property objects belong to their respective right holders (Article 1225, Article 1484 of the CC RF).

2.5. The Service is used by the User voluntarily and at their own risk, subject to the terms of this Agreement.

2.6. This Agreement is a public offer within the meaning of Clause 2 of Article 437 of the CC RF. Acceptance of the Offer is deemed to be the User's performance of actions to place and pay for an Order in accordance with Clause 3 of Article 438 of the CC RF. The Contract is deemed concluded from the moment of acceptance.

2.7. The Administration has the right to amend, supplement, or update this Agreement in the manner provided for by Clause 1 of Article 450 of the CC RF and consumer protection legislation. The current version is published on the Website. Continued use of the Service after the publication of changes means the User's consent to the new version of the Agreement.

2.8. The Provider undertakes to provide the User with information about its name, location, and email address for inquiries in accordance with Part 2 of Article 10 of Federal Law No. 149-FZ of July 27, 2006 "On Information, Information Technologies, and Information Protection."

3. SUBJECT OF THE AGREEMENT

3.1. The specific scope of the service is determined by the description of the product or service selected by the User on the Order placement page.

3.2. Prior to the conclusion of the Contract, the User is provided with information about the essential consumer properties of the service, the price, and the terms of purchase in accordance with Clause 2 of Article 26.1 of the Law of the Russian Federation No. 2300-1 of February 7, 1992 "On Consumer Rights Protection" (hereinafter — the Consumer Protection Law).

3.3. The User undertakes to:

• provide correct data for the execution of the Order;

• pay for the Order in full;

• comply with the terms of this Agreement;

• provide only the data necessary for the performance of the service;

• not use the Service for fraudulent or unlawful activities.

4. ORDER PLACEMENT

4.1. To place an Order, the User independently selects the game, the service, the amount of in-game currency, or another digital resource.

4.2. The User must carefully verify all data before paying for the Order.

4.3. By placing an Order, the User reconfirms that they have reached the age of 18. If the User has not reached the age of 18, the placement and payment of the Order are not permitted. Orders placed by minors may be cancelled by the Provider without prior notice.

4.4. Depending on the selected game and top-up method, the User may be required to provide:

• game ID;

• UID;

• server;

• game region;

• nickname;

• other data necessary to identify the gaming account and execute the Order.

4.5. The User is responsible for the accuracy of the provided data (Article 312 of the CC RF).

4.6. If the User provided an incorrect game ID, UID, server, region, or other data, as a result of which the service was rendered to another account, the Provider does not guarantee the possibility of cancelling the transaction, refunding the money, or re-executing the Order.

4.7. In certain cases, additional confirmation of the User's data may be required to perform the service.

5. PAYMENT

5.1. The cost of services is indicated on the Website at the time of Order placement.

5.2. The User pays for the Order using the methods available in the Service. Forms of payment are determined in accordance with Article 861 of the CC RF. The procedure for processing payments is regulated by Federal Law No. 161-FZ of June 27, 2011 "On the National Payment System."

5.3. The Order is deemed accepted for execution after payment is confirmed.

5.4. The Provider has the right to temporarily suspend the execution of the Order in case of:

• lack of payment confirmation;

• suspicion of a fraudulent transaction;

• provision of incorrect data;

• the need for additional verification of the Order;

• technical issues with the payment service or gaming platform.

5.5. Commissions of banks, payment systems, and other intermediaries may be charged separately in accordance with the terms of the respective organizations.

6. ORDER EXECUTION

6.1. Order execution may be carried out using one of the following methods, depending on the selected game, application, or gaming platform:

• automatic (direct) top-up — the in-game currency or other digital resource is credited to the User's account by technical means of the Service without the involvement of support staff;

• manual top-up — the crediting is performed by the Provider's support staff by carrying out the actions necessary to top up the User's gaming account.

The method of Order execution is determined by the Provider independently, based on the technical capabilities of the respective game, application, or gaming platform, and cannot be selected by the User separately, unless otherwise indicated on the Order placement page.

6.2. The execution time of the Order depends on the selected game, the top-up method, the load on the Service, the technical features of the gaming platform, and other circumstances. With the manual execution method, the timeframe may be longer compared to the automatic top-up.

6.3. The timeframes indicated on the Website are approximate unless it is explicitly stated that the timeframe is guaranteed.

6.4. In the event of technical difficulties, the Order execution time may be extended.

6.5. The Provider has the right to request additional information from the User necessary for the execution of the Order.

6.6. If the User does not provide the necessary information within a reasonable period, the execution of the Order may be suspended until the required information is received.

6.7. The service is deemed performed after the in-game currency, resources, or other digital goods are credited to the User's gaming account, or after other actions provided for by the terms of the specific service are performed.

7. SPECIFICS OF DIGITAL GOODS AND SERVICES

7.1. In-game currency and other digital resources are digital products that are used exclusively within the respective game or gaming platform.

7.2. After the successful crediting of the in-game currency or digital resource to the account specified by the User, the service is deemed rendered (Clause 1 of Article 779, Clause 1 of Article 781 of the CC RF).

7.3. The User understands that digital goods may not be physically returnable after their transfer or crediting.

7.4. The User also acknowledges that if the service has already been rendered and the digital good (in-game currency or other resource) has been successfully credited to the correctly specified account, a refund may not be possible in cases provided for by applicable law, including the nature of the digital service.

7.5. Terms of the Agreement that infringe on the Consumer's rights compared to the legislation of the Russian Federation are not applicable by virtue of Clause 1 of Article 16 of the Consumer Protection Law.

8. ORDER CANCELLATION AND REFUNDS

8.1. Prior to the commencement of Order execution, the User may contact the support service with a request for cancellation. The possibility of cancellation is determined on a case-by-case basis.

8.2. After the commencement of Order execution, cancellation may not be possible if the Provider has already incurred expenses related to the execution of the Order.

8.3. A refund is made in cases where:

• the service was not rendered through the fault of the Provider;

• the execution of the Order became impossible (Clause 3 of Article 781 of the CC RF);

• an erroneous double payment was made;

• there are other grounds provided for by applicable law.

8.4. The Provider is not responsible for the impossibility of executing the Order arising from the User providing incorrect data (Clause 2 of Article 781 of the CC RF).

8.5. A refund, if approved, is made no later than ten days from the date the relevant request is submitted (Clause 4 of Article 26.1 of the Consumer Protection Law). The refund is made using a method available to the Provider, taking into account the original payment method and applicable law.

9. USER OBLIGATIONS

9.1. Provide accurate and up-to-date data.

9.2. Do not use other persons' gaming accounts without the permission of their owners.

9.3. Do not use other persons' payment methods without legal grounds.

9.4. Do not engage in fraudulent activities.

9.5. Do not create artificial or fictitious orders.

9.6. Do not take actions aimed at disrupting the operation of the Service.

9.7. Do not distribute malicious software.

9.8. Do not use the Service for money laundering, fraud, or other unlawful activities.

9.9. Independently comply with the rules of the respective game and gaming platform.

10. RULES OF GAMES AND GAMING PLATFORMS

10.1. The User understands that each game and gaming platform has its own rules of use.

10.2. The User is independently responsible for complying with the user agreements, rules, and restrictions of the respective game.

10.3. OGPixelPay is not responsible for the actions of game developers, publishers, or gaming platform owners.

10.4. The Provider does not guarantee that the rules of a specific game or platform will not be changed after the Order is placed.

10.5. The User independently decides to use the Service's services.

11. LIABILITY

11.1. The Provider takes reasonable measures to properly execute Orders and is liable for non-performance or improper performance of obligations in accordance with Articles 309 and 310 of the CC RF and the Consumer Protection Law.

11.2. The Provider is not responsible for the temporary unavailability of the game, game servers, payment systems, or other third-party services.

11.3. The Provider is not responsible for the actions of third parties, including:

• game developers;

• gaming platforms;

• payment systems;

• banks;

• internet providers;

• telecom operators.

11.4. The User bears full responsibility for the accuracy of the provided data.

11.5. The Provider is not responsible for the impossibility of performing the service due to:

• blocking of the gaming account;

• restrictions from the gaming platform;

• incorrect indication of the game ID;

• technical maintenance;

• other circumstances beyond the Provider's control.

11.6. In the event of a violation of the Consumer's rights, the Provider pays a penalty in the amount and procedure established by the Consumer Protection Law. At the same time, the penalty amount cannot exceed the contract amount in accordance with Clause 2 of Part 1 of Article 23 of the Consumer Protection Law (as amended by Federal Law No. 500-FZ of December 28, 2025).

12. PROHIBITED ACTIONS

The User is prohibited from:

• using the Service for fraudulent purposes;

• making payments using other persons' bank cards or payment methods;

• attempting to obtain a service without payment;

• making unjustified chargeback requests after receiving the service;

• providing false information;

• creating fictitious claims;

• using automated programs to disrupt the operation of the Service;

• attempting to hack or circumvent the technical protection of the Website.

In the event of suspicious activity being detected, the Provider has the right to suspend the execution of the Order and request additional information.

13. DISPUTES AND DISPUTE RESOLUTION PROCEDURE

13.1. All disputed situations are recommended to be resolved initially by the User contacting the OGPixelPay support service.

13.2. The User must provide information confirming the circumstances of the request, including, if necessary:

• Order number;

• payment date;

• gaming account details;

• payment confirmation;

• description of the problem that has arisen.

13.3. The Provider reviews the request within a reasonable period, taking into account the complexity of the situation.

14. INTELLECTUAL PROPERTY

14.1. The design, source code, texts, graphic materials, and other elements of the Service are objects of intellectual property of the respective right holders (Article 1225 of the CC RF).

14.2. Copying, distribution, or use of the Service's materials without the permission of the right holder is prohibited, except as provided by law (Articles 1229 and 1299 of the CC RF).

14.3. Game titles, logos, and trademarks belong to their respective right holders (Article 1484 of the CC RF).

15. CONFIDENTIALITY AND PERSONAL DATA PROCESSING

15.1. The User agrees to the processing of personal data necessary for placing and executing the Order. Processing of personal data is carried out with the consent of the personal data subject (Part 1 of Article 6, Article 9 of Federal Law No. 152-FZ of July 27, 2006 "On Personal Data").

15.2. Consent to the processing of personal data may be withdrawn by the User at any time. In the event of withdrawal of consent, the Provider has the right to continue processing if there are grounds provided for by Clause 2 of Article 9 of the Federal Law "On Personal Data."

15.3. The scope and procedure for processing personal data are regulated by a separate Privacy Policy of the Service, as well as by the provisions of the Federal Law "On Personal Data" and Federal Law No. 149-FZ of July 27, 2006 "On Information, Information Technologies, and Information Protection."

15.4. The Provider takes reasonable measures to protect the information provided by the User in accordance with Article 19 of the Federal Law "On Personal Data."

15.5. The User undertakes not to transfer to third parties data that could be used for unauthorized access to their gaming account.

16. SUSPENSION AND REFUSAL OF SERVICE

16.1. The Provider has the right to temporarily suspend the execution of the Order or refuse to provide the service in cases of:

• the User's violation of this Agreement;

• suspicion of fraud;

• provision of false data;

• threats or insults directed at support staff;

• abuse of refund procedures;

• attempts to breach the security of the Service;

• requirements of the law.

16.2. Refusal of service does not relieve the User of the obligation to pay the actual expenses incurred by the Provider related to the execution of the Order up to the moment of refusal (Article 32 of the Consumer Protection Law, Clause 1 of Article 782 of the CC RF).

17. FINAL PROVISIONS

17.1. This Agreement enters into force from the moment the User accepts the Offer (places and pays for the Order).

17.2. The User confirms that they have read the terms of this Agreement before placing and paying for the Order.

17.3. The invalidity of an individual provision of the Agreement does not entail the invalidity of the remaining provisions.

17.4. Terms of the Agreement that infringe on the Consumer's rights compared to the legislation of the Russian Federation, in particular the Consumer Protection Law, are not applicable (Clause 1 of Article 16 of the Consumer Protection Law).

17.5. In all matters not regulated by this Agreement, the parties are governed by the legislation of the Russian Federation, including the CC RF, the Law of the Russian Federation No. 2300-1 of February 7, 1992 "On Consumer Rights Protection" (as amended on December 28, 2025, with amendments entering into force on September 1, 2026), Federal Law No. 152-FZ of July 27, 2006 "On Personal Data," and other applicable regulatory legal acts.

17.6. The current version of the User Agreement is permanently available on the OGPixelPay website.

CONTACTS

For questions related to the use of the Service, placing Orders, and reviewing inquiries, the User may contact the OGPixelPay support service through the contact methods indicated on the Website.

Service: OGPixelPay
Email: support@ogpixelpay.ru
Last updated: September 9, 2026

Regulatory Acts Referenced in the Agreement